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Guarantee Policy

  • FFL provides a 2 year guarantee on the frame and motor of all models.
  • FFL provides a 1 year guarantee on all other parts.
  • Any damage caused due to non-compliance with the Maintenance Instructions, misuse or abuse will result in the FFL Guarantee becoming null and void.

Replacement Policy

  • Within the guarantee period, FFL will endeavour to replace any faulty parts/machines within 7 days (UK) and 21 days (outside UK), free of charge.
  • Outside the guarantee period, spare parts can be purchased from FFL.
  • Outside the guarantee period, the cost of delivery will be charged to the customer.